Last reviewed: July 2026 · Version 1.0
Cookie Policy
This Cookie Policy explains how NCL Private Healthcare uses cookies and similar technologies on this website. It should be read alongside our Privacy Policy.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember information about your visit — such as your preferences or login status — and to analyse how the site is used.
2. Types of cookies we use
Strictly necessary cookies
These cookies are essential for the website to function. They enable core services such as security, authentication, the shopping cart, and checkout. You cannot opt out of these cookies because the site cannot operate without them.
- Session cookie: maintains your authenticated session (HttpOnly, Secure). Expires when you close your browser or log out.
- Cart cookie / localStorage: retains your cart items between pages. Note: we do not store authentication tokens in localStorage — only non-sensitive cart data.
- Cookie consent cookie: stores your cookie preferences for 12 months.
Functional cookies (optional — require consent)
These cookies improve the experience of using the site by remembering your preferences, such as currency selection or language preference. They are set only with your consent.
Analytics cookies (optional — require consent)
We use privacy-respecting analytics to understand how visitors use the site — such as which pages are most popular and where users drop out of the checkout journey. We measure enquiries and bookings without exposing health data to analytics providers.
Analytics data is anonymised and aggregated wherever possible. No identifiable health information is included in any analytics transmission.
Marketing / advertising cookies
We do not currently use third-party advertising or retargeting cookies. We do not target advertising based on health information under any circumstances, in accordance with ICO guidance on special-category data.
3. Third-party cookies
Third-party services embedded on this site may set their own cookies:
- Stripe: payment processing. Stripe’s cookie policy applies when you reach the payment step.
- Firebase / Google: authentication and database services. Google’s privacy policy applies.
We do not control the cookies set by these third parties. Please review their individual policies.
4. Managing your preferences
When you first visit this website, a cookie consent banner is displayed. You may accept all cookies or manage your preferences to accept only strictly necessary cookies.
You may update your cookie preferences at any time by clicking the “Cookie Preferences” link in the site footer, which will re-display the consent banner.
You may also manage cookies directly in your browser settings. Note that blocking certain cookies may affect site functionality.
5. Do Not Track
Some browsers transmit a “Do Not Track” signal. We do not currently alter our data collection practices in response to this signal, but we honour your explicit cookie consent choices.
6. Changes to this policy
We may update this Cookie Policy to reflect changes in the law or our use of cookies. The current version is always available at this URL.
7. Contact
For any questions about our use of cookies, email info@nclprivatehealthcare.com or write to us at West Road, Ponteland, Newcastle upon Tyne, NE20 9SU.